Like it or not, squeaking, can move things along. While my personal style is one that promotes following up on your commitments at all levels, people and many businesses do not. Just the reality of our times, I theorize...
After having fallen through the cracks and making several phone calls, the cushion for my wheelchair was finally delivered. Unfortunately, the tech who drove 1.5 hours to deliver it and I, immediately noted that this was the wrong cushion. He was embarrassed and I was angry, frustrated, annoyed, and my butt still hurt.
I immediately wrote a loud, squeaky letter of complaint and made sure that all company personnel I could get names / addresses for received their very own copies. Apologies were received as was a new cushion the following week..........
After having fallen through the cracks and making several phone calls, the cushion for my wheelchair was finally delivered. Unfortunately, the tech who drove 1.5 hours to deliver it and I, immediately noted that this was the wrong cushion. He was embarrassed and I was angry, frustrated, annoyed, and my butt still hurt.
I immediately wrote a loud, squeaky letter of complaint and made sure that all company personnel I could get names / addresses for received their very own copies. Apologies were received as was a new cushion the following week..........
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